How do I book an engineer visit online?

[tgt01]

I need to get the cable box moved from back of my house to the front. Can someone please help how I can do this online? (or what number to ring)

[newapollo · Accepted solution]

Hi @tgt01 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[tgt01]

Thanks @newapollo for your quick helpful reply, I was able to ring Virgin Media and get an appointment booked.