Moving router

[Kerryflute]

Hi there, 

I need to reposition the location of my router. How can I go about booking in an engineer please? 

Thanks. 

[newapollo · Accepted solution]

Hi Kerryflute 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Reece_MH]

Hi Kerryflute 👋

Thanks for posting, and welcome to the Community Forums.

As mentioned by newapollo, the relocation of your Hub will incur a one-time £25 fee, which is applied to the next bill after the visit has occurred. I'm going to send you a private message so we can get this arranged for you.

Please look out for it in the top-right, white envelope or in the "Messages" tab when tapping your profile picture.

Thanks,