on 25-07-2023 09:35
Hi,
We've been having issues with the internet dropping out for quite a while now, but I've recently started working from home I'm struggling to tolerate it. We have the Hub3 and we're on Volt M200. It's not just WiFi either as the wired PS5 also drops for a couple of seconds at least once every time I use it.
I last rebooted the router yesterday afternoon which didn't improve things, and it has been worse than ever this morning.
Does it look like we'll need an engineer from the below? There are no reported local issues.
on 25-07-2023 10:53
Not sure if these are of any use but seem to appear a lot on here:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0.2 | 38 | 256 qam | 25 |
2 | 267000000 | 1.4 | 38 | 256 qam | 17 |
3 | 275000000 | 1.2 | 38 | 256 qam | 18 |
4 | 283000000 | 0.7 | 38 | 256 qam | 19 |
5 | 291000000 | 0.5 | 38 | 256 qam | 20 |
6 | 299000000 | 0.5 | 38 | 256 qam | 21 |
7 | 307000000 | 0.2 | 38 | 256 qam | 22 |
8 | 315000000 | 0.2 | 38 | 256 qam | 23 |
9 | 323000000 | 0.2 | 38 | 256 qam | 24 |
10 | 339000000 | 0.2 | 38 | 256 qam | 26 |
11 | 347000000 | 0.2 | 38 | 256 qam | 27 |
12 | 355000000 | 0.2 | 38 | 256 qam | 28 |
13 | 363000000 | 0.5 | 38 | 256 qam | 29 |
14 | 371000000 | 0.5 | 38 | 256 qam | 30 |
15 | 379000000 | 0.7 | 38 | 256 qam | 31 |
16 | 387000000 | 0.7 | 38 | 256 qam | 32 |
17 | 395000000 | 0.5 | 38 | 256 qam | 33 |
18 | 403000000 | 0.4 | 38 | 256 qam | 34 |
19 | 411000000 | 0.7 | 38 | 256 qam | 35 |
20 | 419000000 | 0.7 | 38 | 256 qam | 36 |
21 | 427000000 | 0.5 | 38 | 256 qam | 37 |
22 | 435000000 | 0.2 | 38 | 256 qam | 38 |
23 | 443000000 | 0.2 | 38 | 256 qam | 39 |
24 | 451000000 | 0.4 | 38 | 256 qam | 40 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 8 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.6 | 13 | 0 |
5 | Locked | 38.6 | 8 | 0 |
6 | Locked | 38.6 | 17 | 0 |
7 | Locked | 38.6 | 16 | 0 |
8 | Locked | 38.6 | 10 | 0 |
9 | Locked | 38.6 | 8 | 0 |
10 | Locked | 38.6 | 15 | 0 |
11 | Locked | 38.6 | 11 | 0 |
12 | Locked | 38.6 | 8 | 0 |
13 | Locked | 38.6 | 7 | 0 |
14 | Locked | 38.9 | 11 | 0 |
15 | Locked | 38.9 | 7 | 0 |
16 | Locked | 38.9 | 19 | 0 |
17 | Locked | 38.9 | 9 | 0 |
18 | Locked | 38.9 | 11 | 0 |
19 | Locked | 38.9 | 8 | 0 |
20 | Locked | 38.9 | 7 | 0 |
21 | Locked | 38.9 | 12 | 0 |
22 | Locked | 38.6 | 8 | 0 |
23 | Locked | 38.9 | 19 | 0 |
24 | Locked | 38.9 | 1 | 0 |
on 25-07-2023 10:54
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 36600000 | 47 | 5120 | 64 qam | 3 |
2 | 23600000 | 45 | 5120 | 64 qam | 5 |
3 | 30100000 | 45.5 | 5120 | 64 qam | 4 |
4 | 43100000 | 46 | 5120 | 64 qam | 2 |
5 | 49600000 | 47 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 221 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 25-07-2023 11:10
Time Priority Description
25/07/2023 10:08:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 10:02:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 10:02:5 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 09:41:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 09:40:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 08:46:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2023 08:46:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2023 18:11:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2023 18:11:28 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2023 15:09:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2023 15:09:49 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2023 13:38:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2023 12:56:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2023 12:56:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2023 07:43:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2023 00:56:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2023 00:56:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2023 09:57:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2023 12:56:29 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2023 12:56:29 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25-07-2023 13:19 - edited 25-07-2023 13:57
Guess I'll call for an engineer.
on 26-07-2023 14:23
Hello WanderBeyond.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with services.
Looking at the above BQM, it appears that we may have an SNR issue in the area.
I'd like to take a look into this for you and see what is happening.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
on 27-07-2023 09:16
Hello WanderBeyond.
Thanks for those details.
I have had a look at your account and service.
We do have a local network issue right now.
It was first raised to us on the 23rd July and is due to be fixed on the 31st July.
The reference number is F010839595,
If the service is still the same on the 1st August, can you please pop back on here and we can chase this up for you.
More often than not the fault is fixed before the estimated fix date.
Sorry for any inconvenience this may be causing you.
Gareth_L
28-07-2023 05:26 - edited 28-07-2023 05:27
Thanks for the update.
It was't too bad yesterday and I got through my Teams interview without issue. Fortunately, I have a fair amount of mobile data thanks to Volt as today looks bad already on the BQM.
on 30-07-2023 13:01
Hello WanderBeyond.
Thanks for the update.
Glad you got though the Teams calls safely and the Volt benefits are coming in handy.
How have things been since Friday?
Gareth_L
on 07-08-2023 11:11
I was on leave last week but we're still having a few broadband issues this morning.
When I go onto the service status it says there are no issues but when I click the still having issues button it says there are issues in the area?