Hub 3 constant red light

[Grantcolborn]

Hi, got a constant red light on my Hub 3. I’ve checked all the connections, restarted and reset the hub but nothing has made a difference. I’ve tried calling and using online chat to solve the problem but I’m getting nowhere. The adviser’s have just stuck to their script and aren’t listening to the problem. Having read this forum and reading the tech support from Virgin, it’s clear the box has overheated. Can anyone advise anything different to what I’ve found so far or do I need to hope a forum team member read this and manages to help?

[David_Bn]

Thanks for your post on our Community Forums @Grantcolborn, and welcome back!

Sorry to hear of the red light on the router, I'd like to arrange to have this replaced for you.

Check out the envelope in the top right hand corner, and we'll get the ball rolling.

Kindest regards,

David_Bn