We have just signed up for a Virgin Business Fibre broadband service. They have sent us a Hitron Chita router which is basically working (i.e. we have internet), but we are unable to create Port Forwarding rules
When I go to the Port Forward section on the admin screen, I can 'add' a rule, and enter the details, but when I 'save' the rule, it takes me back to the port forwarding screen saying 'changes have been saved', but no rule is visible.
If we reboot the router, then sometimes a rule will be visible but the details are wrong (everything is set to zero) and the rule is set to 'Not' enabled. If I try to edit the rule, it appears to work but nothing changes.
I have had several phone calls with Virgin Tech and Customer support but they don't seem able to help.
We originally signed up with a static IP address, but someone at Virgin told me yesterday that Port Forwarding won't work with static IP. So we changed our account to Dynamic IP, and were told to wait 24 hours before trying again. We have waited and it makes no difference. It doesn't feel like the choice of dynamic/static IP would make any difference, as it feels more like a problem with the router itself - i.e. we are unable to save changes on the Port Forwarding page.
Has anyone seen similar issues before, or knows the truth about whether Port Forwarding will work with the way Virgin Fibre is set up?