on 07-06-2023 12:12
I would like to make the same request for my father's Virgin account.
on 07-06-2023 14:29
Hi @KPW 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you further, we'll send you a private message on here.
Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel