I can't log into Virgin Media Account - need password reset

[lizann]

Hi,

I am trying to log into my virgin media online account. It was set up years ago when it was first taken over from NTLWorld and I don't know the password. 

I can't reset it online as it asks for my date of birth and mother's maiden name. I obviously know the answer to both but it is rejecting them so they must be stored incorrectly in the Virgin Media database.

How can I get a password reset done?

Thanks!

[Kain_W]

Hi lizann,

Thanks for your post and welcome to the community.

Many apologies for the issues faced, so we can investigate this further I've dropped you a PM to discuss further.

Regards,

[Kain_W · Accepted solution]

Thanks for your cooperation over PM lizann,

I'm glad we were able to get that sorted for you.

If you do have any future queries then be sure to pop back up to the team for further assistance.

Take care,

[lizann]

Brilliantly resolved by Kain!

Thank you 🙂