Telephone socket on Hub5 doesn't work

[luke2102]

I've plugged a phone into the telephone socket on my Hub 5 and it doesn't work. The phone works when it plugs into the separate phone socket on my wall.

When I log into the router settings on my Hub 5 it says that telephony is disabled, and I cannot see how to enable it.

[Akua_A]

Hi @luke2102 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues setting up your landline service. Typically the line should be up and running after the following setup as seen here https://www.virginmedia.com/help/landline/fibre-phone-faqs. I have also checked your service and everything seems in order. To further look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,