Email

[rambo75]

Hi just wondering if any one else is experiencing issues with their email. I’m receiving new emails but can only access ones that were received after Monday, all the other ones have disappeared

[Paul_DN]

Hi rambo75,

Thank you for reaching out to us in our community and welcome, sorry to hear you don't have access to any emails sent before Monday.

How are you accessing Emails, is this Via Webmail or a Web Client?

Regards

Paul.

[rambo75]

Hey Paul,

I access them through my iPhone and I have also logged on through email on the web as well. 

Thanks

David

[Paul_DN]

Hi David,

Thank you for confirming this, have you tried accessing your Emails via your Online account?

Regards

Paul.
 

[rambo75]

Hi paul,

I have also tried accessing emails online but all emails received prior to Monday 7/8/23 have disappeared.

Thanks

David

[Paul_DN]

Have you tried changing the password Via your Online account, then sign into Email again and click the refresh button top right?

Regards

Paul.