No Virgin Volt speed upgrade two weeks after O2

[Drewb1]

Hi

My O2 Volt benefits were activated on 25 June. I understand Virgin Volt speed upgrade takes up to 2 weeks longer to be activated. But 14 days after O2 benefits were provided I haven't had the broadband upgrade to 1Gb or any email to confirm that I will be getting it anytime soon. Can a member of the Forum team please look into this for me and get it sorted. Thanks

[Drewb1]

Two days later and where are the members of the Forum team?

[Reece_MH · Accepted solution]

Hi Drewb1 👋

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you've not received your Virgin Media side of the Volt Benefits. I'm going to send you a private message, to look into this further. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,