Live chat . Lowering bill

[Jansharp74]

Hello . I received an email saying my bill will increase an extra £9 a month . I can't afford that at all . I'm trying to find live chat to talk to some1 ( don't like speaking on phone as I am part deaf and struggle with accents) . How do I find live chat please . I don't want to switch to sky if I can help it. 

[newapollo · Accepted solution]

Hi @Jansharp74 

You can try the following page, there should be an online Live chatbox to click on, on the right hand side of the page.

https://www.virginmedia.com/help/leaving

If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority. However, it's taking longer at present due to the price rise emails.

[RockyGrove]

Whenever I find a "Live Chat" or "Chat to us online " box clicking it does nothing - no message no chat opens - I have a hearing problem so would much prefer to chat - can someone help me do that

[newapollo]

Hi RockyGrove 

You might have to enable pop ups in your browser to allow the chat window to open.

The following page explains how to do this using Chrome, Edge and Firefox browsers

https://www.mail.com/blog/posts/allow-pop-ups/129/ 

[RockyGrove]

I have already done that and it makes no difference  - thanks

[Martin_N]

Hi RockyGrove,

Thank you for your post. I am sorry for the issues you've had with accessing the chat. 

I am happy to private message you to take a look on the account to see what we can advise. 

^Martin

[RockyGrove]

That would be great Martin, thanks 

[Martin_N]

You're welcome. I have sent the private message. 

^Martin