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Poor coverage and wifi calling doesn't work

bluesman980
Joining in

Just joined after coverage checker saying I would get Good 4G indoors and outside. I get virtually no signal indoors at all. I've enable wi-fi calling on my iphone and that doesn't work either. I thought wifi calling was enabled by default for all new sim cards?

Please help

6 REPLIES 6

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there bluesman980,

Thanks for your post and welcome to the community.

Sorry to hear you're experiencing mobile issues, regarding the phone is this with Virgin Mobile?

If so have you received any migration notifications at all?

Regards,

Kain

Yes virgin mobile. I've had the "we're all done switching" SMS. I get signal elsewhere, just not in the area at home

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for the response there,

Is the service bad wherever you go?

Also has this been like this since the start of the service?

Regards,

Kain

YEs its been like this since switching. I get signal in other places, just not at home. There are no service outages in my area.

Please explain why wifi calling wont work? I used that with other suppliers and have never had a problem in the past

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Ahh okay,

Wi-Fi calling should be activated however so we can check this part I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain

6 hrs yesterday online with no help other than to validate my number, address etc.

Can someone suggest a fix for my issues please