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Serious ping problems - erratic

Rogueywon
Joining in

I've been having erratic issues with ping for a few weeks now. Thought it might be a recurrence of an earlier issue with my coax cable, but no longer sure this is the case. Router stats:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

263387500007.90000240.946209QAM25626
11387500007.59999838.983261QAM2561
21467500007.59999838.983261QAM2562
31547500007.19999738.983261QAM2563
41627500007.09999838.983261QAM2564
51707500007.19999738.983261QAM2565
61787500007.19999740.366287QAM2566
71867500007.19999738.983261QAM2567
81947500007.09999838.983261QAM2568
92027500007.09999838.983261QAM2569
102107500007.09999838.983261QAM25610
112187500007.00000038.983261QAM25611
122267500006.80000338.983261QAM25612
132347500006.59999838.605377QAM25613
142427500006.80000338.983261QAM25614
152507500006.80000338.983261QAM25615
162587500006.90000240.366287QAM25616
172667500006.90000240.366287QAM25617
182747500007.40000240.366287QAM25618
192827500007.59999838.983261QAM25619
202907500007.90000238.983261QAM25620
212987500007.40000240.366287QAM25621
223067500007.30000340.366287QAM25622
233147500007.50000040.366287QAM25623
243227500008.00000040.946209QAM25624
253307500008.30000340.366287QAM25625
273467500007.50000040.366287QAM25627
283547500007.19999738.983261QAM25628
293627500007.00000038.983261QAM25629
303707500006.80000338.983261QAM25630
313787500006.19999738.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26Locked40.94620960
1Locked38.98326100
2Locked38.98326150
3Locked38.98326100
4Locked38.98326100
5Locked38.98326160
6Locked40.36628700
7Locked38.98326100
8Locked38.98326100
9Locked38.98326100
10Locked38.98326180
11Locked38.98326110
12Locked38.98326100
13Locked38.60537760
14Locked38.98326100
15Locked38.98326170
16Locked40.36628750
17Locked40.36628700
18Locked40.36628760
19Locked38.98326100
20Locked38.98326170
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked40.94620980
25Locked40.36628700
27Locked40.36628700
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.60537700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM1024424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked437.3513956860

 

60 REPLIES 60

Beth_G
Forum Team
Forum Team

Hi Rogueywon,

Thanks for providing your details via PM. I've gone ahead and booked in the next available engineer appointment for you. To view and manage the appointment time, you can go to this section of your My Virgin Media account.

I've noted the appointment order with details of the issue and asked if they can check the cabling.

Do let us know how the visit goes and if there's anything else we can help you with 🙂

Beth

Thanks - have been sent a slot for Saturday afternoon, which works fine.

jpeg1
Alessandro Volta

Be sure to show the technician the BQM. They don't always recognise these but at least you have shown them the problem.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey Rogueywon, thanks for the posts and updates.

Sorry to see of the issues faced above, please do keep us posted and let us know how things look after the visit.

Here to help further where needed.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Will do. Things ok at the moment, but it's obviously a bit early to tell.

That's great to hear, monitor it over the next few days and let us know if you need further help 🙂

 

Rob

No good, I'm afraid. Ping is terrible again today. Today's BQM:

8d62c63f8b43c2d4d8949a9acde5e500869caf4e-27-02-2023

Time to split node and hope for the best
---------------------------------------------------------------

jpeg1
Alessandro Volta

@Robert_P wrote:

That's great to hear, monitor it over the next few days and let us know if you need further help 🙂

 

Rob


I think he needs that help you offered... 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thank you for reaching back out and I am sorry to see this.

I have taken a look and I can see after posting this you spoke to our contact team, did they manage to get this resolved for you at all? Thanks

Matt - Forum Team


New around here?