Showing results for 
Search instead for 
Did you mean: 

No confirmation email

Joining in


I have recently placed an order for Virgin Media fibre broadband, but have not received any email / SMS message confirming my order. If the status of my order could be checked then that would be great.


Problem sorter

Hi @oliverhamilton 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more

I have this same issue mine was supposed to be delivered today 29/07/23

I’m having the same problem. Could you please help!