Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
watching sky sports on the desktop app - absolutely fine for the last 3 days and now all of a sudden it stops and saysError code: VGC-4253024462:4253024462I've deleted cookies, in the UK, not VPN, etc etcPlease help before I lose it !!
I have lost my access to Virgin Tv Go ever since I had a new modem installed. Despite contacting Virgin technical department direct they have not been able to sort the matter out. I can’t even register my device and when I try to logon to live tv it ...
TV GO APP will not show live tv on any of my devices. just "oops, something went wrong, please try later" Also TV GO will not play ANY OTHER items but simply changes the "play" button to an "Upgrade" button. this has been an issue for many weeks. I a...
Hi,PIN problems, Can't reset the pin. The app wont except my pin, when it is reset the message says changed to 1234, when entered it rejects the code, I have even tried 0000.Wouldn't it be nice to directly contact a virgin rep and get it fixed?regar...
I have raised 4 complaints about my registered devices not being recognised on the VIRGIN GO app and being unable to watch SKY Sports, and I keep getting the same response with no one actually prepared to do anything for us. Can someone actually help...
I have Sky sports on my tv package when I try to watch live it tells me to leave virgin go and go to sky sports. I then try to login using the virgin login details on sky sports app. I enter all my details. It then takes me to a page to enter a 4 di...
I'm also having issues. Whenever I go to watch one of my saved recordings in the app it comes back with Not Available - sorry we can't play this at the moment. It was all fine a few weeks ago but now won't play any recordings. I've tried everythin...
It’s all over the tv go app TRUE DETECTIVE NIGHT COUNTRY and was do looking forward to watching episode 2 this morning but ITS MISSING. Come on VM fix this niw
I cannot watch SkySports on the desktop player - it initially connects and then this error comes onto the screen.I'm a UK Virgin Media customer with full subscription.I've just logged out and logged in again with the same result.thanks
why is there a time limit on tv go? i just stepped into the kitchen to make a drink and the football stopped. i had noticed previously that a small prompt comes up in the top left of the screen and asks "are you still watching". click to continue. bu...
