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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3867 Views
  • 0 replies
  • 6 kudos

Sorry - We can't play.. Eurosport1 - Error code 1002

Hi,attempting to watch Eurosport on the virgintvgo page, receive the "Not Available - Sorry - We can't play this at the moment 1002 error. Multiple browsers and devices, all other channels seem fine.Exactly the same symptoms as this post below which ...

pinion by Joining in
  • 1154 Views
  • 7 replies
  • 1 kudos

Resolved! TV Go app won’t record, says Virgin box is offline

Hi,Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.The box is not offline as I am watching it! Can anyone decipher the...

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BMC50 by Joining in
  • 1971 Views
  • 5 replies
  • 0 kudos

TV Go TV apps coming soon?

I see that Virgin Media's sister company in Holland (Ziggo) has launched its own TV Go app for Samsung TVs and has a beta app for LG TVs.   https://community.ziggo.nl/t5/Ziggo-Updates/Ziggo-GO-TV-app-vanaf-nu-beschikbaar-voor-Samsung-TV/ba-p/1376368 ...

Re: Log in to Sky Sports failing

i may as well add my name and account to this list , neither my username or password is accepted by sky sports on both my tablet and phone , been having this issue ever since i joined up and quite frankly begining to regret it

antony2 by Settling in
  • 264 Views
  • 1 replies
  • 0 kudos

Virgin TV Control app missing logos

VM has added a load of new FAST channels to Virgin TV, but they've forgotten to add the logos to the Virgin TV Control app so they all appear with text titles only.11 FAST channels added:https://www.virginmedia.com/virgin-tv-edit/tv/extra-fast-channe...

VMViewer by Fibre optic
  • 449 Views
  • 3 replies
  • 0 kudos

Virgin TV go app - cannot play recordings

I have exactly the same issues and have tried all the suggestions. I can watch recordings on my iPad but my wife cannot watch on her iPad. She can watch live tv and set up recordings but cannot then watch them. It either says not connected to home ne...

Virgin TV Go in web browser not working

Hi The Virgin TV Go web link is currently not working.It's just showing the Virgin Media logo on the page...It's also not possible to sign in.https://virgintvgo.virginmedia.com/en/homePete  

Resolved! Video unavailable sky sports app.

Hello. Just joined today and hoping to get some help with a sky sports app problem. We get sky sports via virgin and have downloaded the app on to 2 android phones. It works well.  Decided to buy a new android tablet to watch tennis. It worked perfec...

Andy454 by Joining in
  • 2536 Views
  • 4 replies
  • 0 kudos