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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1519 Views
  • 0 replies
  • 3 kudos

Tv go app, not connecting

I’m having a continuous issue with the TV Go app. Whenever I try to watch a recorded programme on my ipad it won’t connect to the tv box “turn on virgin tv box” (despite the box being on). The same when I try to use the app to watch a recorded progra...

leonna88 by Joining in
  • 757 Views
  • 4 replies
  • 1 kudos

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1519 Views
  • 0 replies
  • 3 kudos

TV Go app not working on iPad

Hi, I’ve just joined Virgin and I’m unable to log into the Virgin TV Go app on my iPad - iPad is up to date re: software. The app is working on my iPhone but just keeps saying service is unavailable please try later. Any help would be greatly appreci...

Pete111 by Joining in
  • 474 Views
  • 3 replies
  • 0 kudos

I cant connect my phone to my virgin box to stream

I am unable to stream from my phone to my v6 box I have a Samsung A14 rhis problem started today ive also tried my Samsung A70 and apear to have to same problem both of my V6 boxes show up on both phones but they are grayed out .I was sent a new box ...

Virgin tv go not working

If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. T...

Clachr by Joining in
  • 1296 Views
  • 10 replies
  • 0 kudos

Locked out sky sports

About a month ago I was locked out of getting sky sports on my ipad, eventually got through o some one who told me I needed to upgrade to HD. I don’t know why I had to do this as I had been watching for many years with out HD, I upgraded, have been l...

BBarton by Joining in
  • 640 Views
  • 7 replies
  • 0 kudos

Tv Go

Has anyone else noticed the scroll bar is missing on the new windows 11 virgin tv goyou can’t scroll through live channels or list of on demand channelsplease help

S06622 by Tuning in
  • 1763 Views
  • 16 replies
  • 0 kudos