TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1639 Views
  • 0 replies
  • 4 kudos

Issues playing programs on TV GO App

Hi, I’ve looked at previous posts but nothing working so far.I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mini...

OW384 by Joining in
  • 845 Views
  • 9 replies
  • 0 kudos

Cannot play On Demand or Netflix

Has this issue been resolved as I've had the same issue for over a year now and really not happy I'm not getting what I pay for. Cannot play Netflix either. Last time I queried this I was told my tv was not compatible. 

huddo64 by Tuning in
  • 372 Views
  • 1 replies
  • 0 kudos

Can't log in to TV on the Go

Hello,I get the following error message when I try to log in to TV on th Go:Username or password incorrect. Please retry and click the box below to prove you are not a robot.Username and passwords are correct as I can connect to My Virgin Media witho...

augtrufo by Joining in
  • 371 Views
  • 1 replies
  • 0 kudos

How to update TV Control App for IOS

Never had this problem before, but my TV Control app is showing "To be announced" on well over half of the channels. I've tried restarting and logging in and out to no avail. Does anyone know how I can force the app to update? The EPG on my V6 box is...