Forum Discussion
9 Replies
- Gareth_L
Forum Team
Hello Beanie1968.
Thanks for your first post and welcome to our community.
Sorry to hear you are having an issue downloading our TV Go App.Do you have any issues like this with other Apps?
Gareth_L
- Beanie1968Just browsing
Hi Gareth
Brand new tablet and have no issues downloading with other apps like Netflix or Prime.
Thanks
- Robert_P
Forum Team
Can you ensure the TV Go app is up to date and there are o updates for the device itself.
- Beanie1968Just browsing
Both app and tablet up to date with no updates available.
Diagnostic
Build: 5.19.11909+19150
Device: samsung SM-X920
OS: Android 15 (SDK 35)
Video Player: 1.2.0
Conviva: 4.0.35
4.1.2
Connection Type: WiFi - (VM4363565)
Customer HH: 200607700_gb
Mqtt Broker Status: CONNECTED
CPE 1 ID: 3C36E4-EOSSTB-003648835704
Mqtt Cpe Status: OFFLINE_NETWORK_STANDBY
Last MQTT status check: 2025-07-15 22:47:15 GMT+01:00
CPE 2 ID: 3C36E4-EOSSTB-003418384800
Mqtt Cpe Status: ONLINE_RUNNING
Last MQTT status check: 2025-07-15 22:47:15 GMT+01:00
OV: 5.4.2
OV Engine State: UNKNOWN_STATE
OV Device Name: afe1510ae4faf99e
OV Power Status: OKAY
OV Network Status: OKAY
OV Disk Status: OKAY
OV Download Enabled: false- LKCJust joined
Joining the thread to indicate not an isolated isue.
I'm having the exact same issue with my Samsung phone - downloading worked fine up until a week ago, app still works, just the download button not doing anything.
- Steven_L
Forum Team
Thanks for coming back to us Beanie1968. Do you have any other devices that you can test this on? This way we can rule out your account as the issues rather than a particular device.
Kind Regards,
Steven_L
- Beanie1968Just browsing
Hi
Not sure what has changed but seems to of resolved itself and now able to download. Thank you for your help.
- Steven_L
Forum Team
Thanks for coming back to us Beanie1968 and we're glad that the issues have now been resolved for you.
Also if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.
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