Can't get hold of VM
[mod - title edited for clarity]
Thanks for the update eumaeus, and we're pleased to hear that this has been resolved for you.
When calling our team on 0345 454 1111 or 150, you're best bet to avoid call queues would be to call our team as soon as our phonelines open at 8am - which is the case from Monday to Sunday.
However, faults can be reviewed on here, so do feel free to report any faults or account issues to us via this platform.
Thanks,
David_Bn
How do I get help.
My TV stopped working last Thursday (today is Tuesday). I spent over an hour on chat and go no where (the representative appeared to deliberately take 10 minutes or more to just reply to each answer I had given.
Today I received a refurbished 360 box.
I still have the CS1012 error (I've googled this and realise it's an account communication error). I've been through the troubleshooting steps more times than I can remember, include hard reset (minus key + power on).
I've spent over 40 minutes today on hold on the 0345 number then gave up.
I spent over an hour today on chat today, going around in circles with Terri BOT, and waiting to speak to someone.
I gave my number to be contacted by WhatsApp, the confirmation message didn't come through. I then contacted CS on WhatsApp, the message has been received buy not read.
What else do I need to do? Am I being unreasonable because VM are now making me question my own sanity. I'm in purgatory and there seems no way out. Sadly my contract is not up for renewal until September, so I'm stuck with them for 6 months.
Help, please
You might need to wait for one of the forum team to respond which could be 2 to 3 days.
Another option would be to call 150 and select the "leaving option" to see if they can put you through to someone.
Thanks for replying. 8 days after the initial fault, it's now been fixed. My 360 had received a fault, the replacement a flexi box wasn't configured for my account, so an engineer came out to resolve this.
Just getting through to VM, and the crazy length of delay between each comment (by no exaggeration it's 5-10 minutes, each!) says had badly VM is operating. I'm dreading having to go though this again when cancelling my contract in September
Forum TeamThanks for the update eumaeus, and we're pleased to hear that this has been resolved for you.
When calling our team on 0345 454 1111 or 150, you're best bet to avoid call queues would be to call our team as soon as our phonelines open at 8am - which is the case from Monday to Sunday.
However, faults can be reviewed on here, so do feel free to report any faults or account issues to us via this platform.
Thanks,
David_Bn
All very useful information David. Thank you so much
