Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
The new section for Sky Showcase under 'Channels' in Box Sets that is available on Virgin TV boxes is missing from Virgin TV Go.It should be listed here: https://virgintvgo.virginmedia.com/en/vod/3It's possible to search for programmes manually, True...
Hi, I have the full sky sports package through Virgin TV. i can login to the sky sports app on my ipad through virgin and watch any of the sports channels. for some reason i can't on my Iphone. I login exactly the same way and get the message: "Video...
Since the recent upgrade to the app, I now get the message 'If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package'.This app has been working for years, and as far as I know I'm on the top package. Th...
Hi,Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.The box is not offline as I am watching it! Can anyone decipher the...
Hi,I have been trying for days to get logged into the tv control app. The error I get is“Your email or password was incorrect. Please try again or go back to change your email” I am using the correct my virgin media details as I have always used, I a...
Does anybody know why can't watch live games on sky sports app. I have logged on to the app and registered with virgin TV go.When I try to watch a game it says there's a problem with my subscription
I need a reset please. Ive been watching through Firefox set to clear cookies when it closes. However, I kept the browser open but the internet connection kept dropping out. Every time I refreshed the page (TNT sports at the end of the time bar) it ...
Hello, Any plans to make TV GO to be able to cast in the future?Thanks
Why can't you watch CH5 over mobile data on vm tvgo app? Is this a new thing?
I select the channel to watch, then I select the virgin user, it then goes straight to the final page without asking me for my email / password.It then launches the desktop player and I get the message "you will need the relevant subscription to watc...
