TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Virgin TV Go login doesn't work

Every time I try to login to my TV Go, it says something like, 'Sign in is not available, please try again later'. I watch football from desktop and because of this I am unable to do so. I have tried everyhting - resetting password, changing browser,...

Issues playing programs on TV GO App

Hi, I’ve looked at previous posts but nothing working so far.I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mini...

OW384 by Joining in
  • 9 replies
  • 0 kudos

Cannot play On Demand or Netflix

Has this issue been resolved as I've had the same issue for over a year now and really not happy I'm not getting what I pay for. Cannot play Netflix either. Last time I queried this I was told my tv was not compatible. 

huddo64 by Tuning in
  • 1 replies
  • 0 kudos

Can't log in to TV on the Go

Hello,I get the following error message when I try to log in to TV on th Go:Username or password incorrect. Please retry and click the box below to prove you are not a robot.Username and passwords are correct as I can connect to My Virgin Media witho...

augtrufo by Joining in
  • 1 replies
  • 0 kudos

How to update TV Control App for IOS

Never had this problem before, but my TV Control app is showing "To be announced" on well over half of the channels. I've tried restarting and logging in and out to no avail. Does anyone know how I can force the app to update? The EPG on my V6 box is...

Login Problem

I’ve just had virgin media installed and everything has been working fine with that. I downloaded the Virgin To Go app on my iPhone and used the same Virgin Media login details as instructed and an error message of “login details incorrect” shows up....

Marsole by Joining in
  • 9 replies
  • 0 kudos

Resolved! Password

I have tried many times to input a password to set up the app ,every one rejected, anyone got round this?

Stuweb by Joining in
  • 11 replies
  • 0 kudos

Login problems for Virgin TVgo

Been on virgin media for a week now which is working fine. My login details won’t work on TVgo app but will work on Sky Sports app and virgin media app. I’ve tried various devices including laptops, tablets and other mobile phones and get the same re...

Marsole by Joining in
  • 3 replies
  • 0 kudos

Tv Go A

A week ago I updated from TiVo to 360. I’ve removed the TV control app and installed the Tv Go app on one devise, my iPhone. I’m logged into the app but there is no option to record or  down load anything. There is no option to use the app as a remot...