Sky Sports App Pin

I registered as new Virgin Media customer recently and have the TV sports package.

When I try to log into the Sky Sports app on my iPad using my VM credentials, I am asked to create a pin for Sky guidance read content. However, once I create a pin and click “continue” I keep getting a message saying “We can’t set your PIN up right now. Please try again later”.

Has anyone seen this or has any solutions? Is it a recent issue?