Forum Discussion

Andy454's avatar
Andy454
Joining in
9 months ago

Video unavailable sky sports app.

Hello. Just joined today and hoping to get some help with a sky sports app problem. 

We get sky sports via virgin and have downloaded the app on to 2 android phones. It works well.  Decided to buy a new android tablet to watch tennis. It worked perfectly for 24 hrs then stopped. The message that keeps coming up is "video unavailable try again later ". It still works with prerecorded video but not live tv. The tablet works for live tv on bbc i player. 

I have tried everything to get it to work, deleted the cache and memory, logged off and on, deleted the app and downloaded another from Google store.  I have done this repeatedly but it still won't work. 

I have read other posts from people who have the same problem. The tablet has stacks of memory and works via our virgin wifi.

  • Can anyone out there help???? I would much appreciate some advice.
  • nodrogd's avatar
    nodrogd
    9 months ago

    The common cause of this message is if the device is using a VPN. Some antivirus products also encrypt data by default. Sky does not allow access through VPNs or encrypted channels as it can mask someone trying to view content from outside the UK. Make sure any VPN etc is turned off, & then the live channels should work.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    9 months ago

    The common cause of this message is if the device is using a VPN. Some antivirus products also encrypt data by default. Sky does not allow access through VPNs or encrypted channels as it can mask someone trying to view content from outside the UK. Make sure any VPN etc is turned off, & then the live channels should work.

    • ian1977's avatar
      ian1977
      Joining in
      7 months ago

       This is happening to me as well,I've had a look at VPN settings and they are off

      • Molly_T's avatar
        Molly_T
        Forum Team
        7 months ago

        Hi Ian1977 👋 thanks for joining this thread! Sorry to hear you are also having issues with the Sky Sports app. 

        To help us help you, can you please let us know the following as a bit of additional information;

        -Which device make & Model are you using in the picture above? And is it up to date with all software?

        -Does this issue happen across multiple devices or just this one?

        -Did the same issue happen across multiple programmes or just one specific one when using the Sky Sports App? (If you can please list examples of the issue in as much detail as possible this is super helpful!)

        Thanks for your patience whilst we offer further support! 🌞

  • David_Bn's avatar
    David_Bn
    Forum Team
    9 months ago

    Thanks for your post Andy454, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues experienced when trying to watch tennis on your new tablet.

    Can you please address the points raised by nodrogd to give us a better understanding of the overall fault/setup?

    Thanks,

    David_Bn