Forum Discussion

Andy454's avatar
Andy454
Joining in
10 months ago
Solved

Video unavailable sky sports app.

Hello. Just joined today and hoping to get some help with a sky sports app problem.  We get sky sports via virgin and have downloaded the app on to 2 android phones. It works well.  Decided to buy a...
  • nodrogd's avatar
    nodrogd
    10 months ago

    The common cause of this message is if the device is using a VPN. Some antivirus products also encrypt data by default. Sky does not allow access through VPNs or encrypted channels as it can mask someone trying to view content from outside the UK. Make sure any VPN etc is turned off, & then the live channels should work.

nodrogd's avatar
nodrogd
Very Insightful Person
10 months ago

The common cause of this message is if the device is using a VPN. Some antivirus products also encrypt data by default. Sky does not allow access through VPNs or encrypted channels as it can mask someone trying to view content from outside the UK. Make sure any VPN etc is turned off, & then the live channels should work.

ian1977's avatar
ian1977
Joining in
8 months ago

 This is happening to me as well,I've had a look at VPN settings and they are off

  • Molly_T's avatar
    Molly_T
    Forum Team
    8 months ago

    Hi Ian1977 👋 thanks for joining this thread! Sorry to hear you are also having issues with the Sky Sports app. 

    To help us help you, can you please let us know the following as a bit of additional information;

    -Which device make & Model are you using in the picture above? And is it up to date with all software?

    -Does this issue happen across multiple devices or just this one?

    -Did the same issue happen across multiple programmes or just one specific one when using the Sky Sports App? (If you can please list examples of the issue in as much detail as possible this is super helpful!)

    Thanks for your patience whilst we offer further support! 🌞