Forum Discussion

JohnL2's avatar
JohnL2
Joining in
3 days ago

Virgin tv go

I’m having trouble with registering device. It’s only one device but keeps asking me to register the same device and then I run out of changes available. 

3 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hello johnL2

     

    Sorry to hear of the device registering issues experienced, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

    Can you confirm the device you're having the problem registering? Has this device worked previously?

    We have help here specifically for registering for TV Go.

    • JohnL2's avatar
      JohnL2
      Joining in
      2 days ago

      Yes I’ve used it for a couple of years. I’ve had this problem a few times before on this device but it sort itself out. Between myself and son we have another four devices but only have trouble with my ipad

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        5 hours ago

        Good evening JohnL2 
        Thanks for coming back to the thread. To fix the device registration issue, you'll being doing either of the below;
        Clearing your device's cache and cookies (leave the VM ones)
        Avoid using incognito or private browsing modes
        Disable any VPNs or privacy extensions that may interfere with the service.
        I'll send you a PM now to help.