In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I ordered a SIM card. It was never delivered. So Virgin says they sent a replacement. That wasn't delivered either. I'm beginning to think this is scam, and they're not sending anything out.
Virgin have my incorrect email address ( missing one letter). As a result, I keep getting into a loop when I want to sign into my account. I cannot get in until my correct email is put in place, and I cannot verify security details as the email is w...
I now have exactly the same problem. I'm being chaged £24.98 by O2 for a mobile service included in my Ultimate Oomph bundle which still has 14 months to run. They tell me to take the matter up with Virgin but I can't get through. @Zach_R please co...
Hi, I’m trying to log into my credit agreement but I no longer have the email with the security key.
I received an email on 13th August to say my switch to o2 cannot happen automatically because I am abroad, I would loose service 5 days later on my current virgin SIM and a new o2 SIM would be sent to my UK address. So far no o2 SIM card has arrived ...
Hello!Recently I ordered a the M350 broadband but I’ve put the wrong email address in and haven’t received my confirmation email
After switching address I just received a paper bill for my virgin media broadband account. I do not want to be charged for paper bills so have tried to switch to ebilling. This process seems basically impossible with the advice columns and websites ...
I am unable to view my bills, or change account settings. I have the app and can log in via sim,. However for more access you must log in via your account. I have my email and password correct, but when I log in I'm prompted by a pop up saying I can'...
Hi there, hoping someone from virgin will see this post and try to rectify as im getting nowhere after four weeks and contant communication, saying its in hand and wait for an email, basically i changed my npackage with virgin to volt with O2 SIM,...
I had old package - Oomph Unlimited which include VM mobile all unlimited. I have renewed my contract 2 days ago to Volt with O2 and the agent told me that O2 is also unlimited data and voice as the old one. However when i received 02 ...
