Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Logging into my credit agreement details

Hi Last year I wanted to find my Credit agreement number and security key. I found them so didn't need help with finding these numbers. However, I have gone to check the agreement again and it comes up with"Sorry – there seems to be a problem.Please ...

Heyyou by Joining in
  • 7 replies
  • 0 kudos

Denied Upgrade Offer

Received email with offer of Samsung S22 ultra @£34 or £36 with 20gb data.Called on 20.12.2022 and spent some time with the advisor, everything sorted, emailed documents to me which I still have. The advisor said “I need to check something will you h...

JayBee71 by On our wavelength
  • 9 replies
  • 0 kudos

Blocked sim without informing me

I lost my phone you were going to cancel sim however within the hour the bus driver returned phone. I used said phone to call you. It was obvious I had phone back as it would of come up with my number on your system. The guy said no worries the lady ...

Glamlou by Just joined
  • 1 replies
  • 0 kudos

Can't activate new SIM

Hi there, I can't activate my new SIM - I am not being asked to enter PIN and it's not picking up any signal either. When I ordered this new sim the virgin agent accidentally cancelled my old sim so I don't have a working sim at the moment to de-acti...

hibhib20 by Joining in
  • 1 replies
  • 0 kudos

Issues resetting password

Just got my new phone in today and wanted to keep my old number from Vodafone so I'm trying to do the PAC stuff but I'm unable to sign in. Created the account on call(call happened Friday) along with ordering the phone but the password isn't workingT...

SIM new number

Got a free SIM with broadband package that gave unlimited broadband and minutes and text  on it but service wasn't good where I live so transferred number to a different supplier SIM now the SIM from virgin doesn't work.  I want to use it when I am a...

N1kk11 by Tuning in
  • 5 replies
  • 0 kudos