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Incorrect email

BeverleyCoombs
Joining in

on ‎02-09-2023 11:36

Virgin have my incorrect email address ( missing one letter). As a result, I keep getting into a loop when I want to sign into my account.  I cannot get in until my correct email is put in place, and I cannot verify security details as the email is wrong.  Can you help?

 

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Tom_W1
Forum Team
Forum Team

on ‎02-09-2023 13:40

Hi @BeverleyCoombs thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into things further for you - kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

Tom_W
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