Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

O2 Priority app log in

I’m a virginmobile customer and have 4 sims and a phone. I’ve tried logging into O2 priority app using my log in details (the same as I would to get to my billing account) but I get a message saying your email address or password was incorrect. It ap...

Account Softlock

I am going to Turkey at the weekend and am trying to turn off Data Roaming, however I am unable to do this as it says my account has a softlock on it.  How can I ensure that my roaming gets turned off and I won't incur additional charges whilst abroa...

sam7541 by Joining in
  • 1 replies
  • 0 kudos

Spending limit/cap now imposed

I just attempted to make a charity donation via text, only to receive a message stating that I've hit my spending cap.  I haven't got a spending cap and don't intend to have one.  Tried to either remove or increase the spending cap and just get an er...

Ads677 by Joining in
  • 1 replies
  • 0 kudos

An outstanding bill for £70 from 6 year ago

HiI hope someone can help me. Last month when I looked at my credit report I noticed a £70 payment owed to VM. I was so confused as I left VM a long time ago. When I received this months credit report I noticed the payment had gone up to £92.I spoke ...

Kazal52 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Proof of usage mobile

Hy, insurance company request long proof of usage but virgin mobile refuse to provide as my mobile is not from Virgin. now insurance company  asking for refusal letter/proof .how I get that? 

Leaving family plan and starting another

I'm currently under an existing family plan. However, I'd like to leave the existing plan and start a new one (with Virgin) while retaining my number.Is it as simple as ordering a new SIM from Virgin and using my PAC code to keep my number? And then ...

noct10 by Joining in
  • 1 replies
  • 0 kudos