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Susanbtoad · a month ago

Hi - I’m having problems connecting mini 360 to new tv via WiFi Worked fine on old tv. Now no welcome or instruction page appears. Screen goes blank when switched to hdm source. I have tried in different ports. The tv is connected via WiFi. Is this the cause of the problem? Thankyou for any suggestions

roy247 · a month ago

If you still have the old TV you could try connecting that back up to see if you still have the same problem, it might help towards proving where the problem is if you haven't disconnected any cables from the mini box.

If you do still have the old TV and swapping back works check that the mini box video out is set to automatic.

The flashing red arrows should indicate a internet connection problem.

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Susanbtoad · ‎27-03-2024

Bought new tv. Now mini box won’t connect. Was fine on the old tv. V6 is also fine

newapollo · ‎27-03-2024

Hi Susanbtoad

Please confirm which TV set top box(es) you have so we can move your post to the right forum and provide the correct advice.

https://www.virginmedia.com/care/tv-fault/which-tv-box

The V6 which runs on the tivo interface doesn't have a mini box.

The 360 box looks the same as the older V6 but runs on the horizon interface and has a voice control button on the remote. The 360 also has a mini box which is half the height of the main box as the mini box doesn't contain a hard drive.

Dave

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nodrogd · a month ago

@Susanbtoad wrote:
Hi - I’m having problems connecting mini 360 to new tv via WiFi Worked fine on old tv. Now no welcome or instruction page appears. Screen goes blank when switched to hdm source. I have tried in different ports. The tv is connected via WiFi. Is this the cause of the problem? Thankyou for any suggestions

Do you mean the TV Box is connected via WiFi, or the TV itself? The WiFi on the TV is just to use it’s own apps, not for the VM V360 connection which must be via HDMI lead.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Susanbtoad · a month ago

Hi - I have the 360 with the voice control remote. Everything was fine until I installed a new tv. There are two red arrows on the front of the mini box when it’s powered up. The mini box remote is operating the tv on/off and volume!

Susanbtoad · a month ago

Via an HDMI as it was before. My old tv wasn’t a smart one. That’s the only difference I can think of

Susanbtoad · a month ago

So the tv is connected separately through its settings. But can’t connect the mini. When I select the source there is no welcome screen or option to connect. Just a grey screen

Roger_Gooner · a month ago

Is the main 360 running at the same time as the mini.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

My Broadband Ping - Roger's VM hub 5 broadband connection

tvadikt · a month ago

Have you tried a different HDMI lead. If the one your using is old, it may not be suitable for your new TV / mini box

Susanbtoad · a month ago

No that’s downstairs mini upstairs. Main box is fine tho

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