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Re: Cancelling my Contract

Hello, I wonder if you can help me too. I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellati...

Resolved! Cancel and my partner join as new customer

my contract is coming to an end and since virgin have zero interest in giving me better deal after 20 years plus with them .I am rarely at home anyway with work but if my partner wants virgin services and pays for it herself, can she get the new cust...

Landline number not ported!

I recently ordered a package phone and broadband at the start of January. I was told it will take 7 days to port my landline number from Vodafone. So i took the 12th January as my installation date. I made the lady aware that i use my landline for my...

Mwnisar by • Tuning in
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  • 17 replies
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Volt package

After a lot of mucking around with my package I was offered a 500 GB package as I am a O2 user I was told I would get 1000gb by the person offering my deal, when I spoke to the engineer who installed my new modem he agreed as I mentioned it to him wh...

Adeewest by • On our wavelength
  • 174 Views
  • 6 replies
  • 0 kudos

Resolved! How To Cancel Virgin Media

Hello to everyone.Any tips or tricks on how to cancel Virgin Media ?After being with them since they started as Southwestern Bell, Ihave finally decided that I am tired of struggling with rising prices andreduced customer service.I understand it can ...

PieJesu by • Tuning in
  • 547 Views
  • 5 replies
  • 0 kudos

Apps buffering when microwave being used!!

I have a strange one in that when our microwave is being used 'apps' on the TV stop working! My wife watches UK TV a lot for the old programmes but can't when the microwave is on. Any ideas why this would happen?

netlix cancelled but still being charged

I upgraded to the 1GB mega bundle in march 2024, following and email from VM duly signed up for Netflix not  realising that I would be charged for the service, I received another email from VM on 3 April 2024 to say that my Netflix account has been c...

preston46 by • On our wavelength
  • 53 Views
  • 2 replies
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Request for a Longer cable for TV and Broadband

When the broadband and phone services were installed by the engineer in November 2022 the engineer custom cut the Broadband cable and installed it then placed the router (Hub 3) on the other side of the room.But now I have recently received a TV360 B...

CP_55 by • Joining in
  • 27 Views
  • 1 replies
  • 0 kudos
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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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