ContributionsMost RecentMost LikesSolutionsRe: When booking install with engineer, do they bring the kit? Just as a side note, as many forumites on here have said on numerous other threads, it would be prudent not to cancel your contract with your current provider until you are up and running to your satisfaction with Virgin Re: 360 mini problems Have you tried a different HDMI lead. If the one your using is old, it may not be suitable for your new TV / mini box Re: Phone call recipient permanently engaged I presume you have recently "upgraded" your phone to be connected to your router as opposed to the traditional phone line socket? I believe once this is done (for all users, not just Virgin) that it is mandatory to dial the full numbers with STD codes, similar to what happens with mobiles. This has been poorly (if at all) communicated to customers / the general public in my opinion