Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I keep receiving an oops sorry something went wrong message on my iPad when trying to load virgin tv go. It works on other apple devices I have but not this one.
Hi. I’ve used Virgin TV Go app on iPhone and Laptop for a long time. About 2 months ago it stopped working and now won’t show Live TV. Just get error message. When click Now On Tv get error “oops, something went wrong. Please try again later”. I’ve u...
I can see there are a few threads with a similar issue to mine but none of those have a resolution which is avaiable to everyone - they require private messages.My problem is that I can't use TVGO on any of the registered devices. I have 3. Each of t...
I need help, VirginTvGo app worked until recently. Have reset laptop, reinstalled app, reset password, tried chat help, but still can't log in on windows laptop.Ipad and iphone work with old ntlworld.com email address but i can't access this on my la...
My new iPhone keeps having to re register on TV Go app using up the monthly allowance. Have even had 2 other long term registered devices have to re register. This does not appear to be an isolated issue. Phoned Virgin on Tuesday to be told I would g...
A number of posters have commented on issues with Virgin TV Go and problems watching live TV, including premium sports channels. I have the same issue but haven't seen a resolution in the previous posts I have read. I use TV Go when away on holiday, ...
Dear allOn the app in the browser it keeps saying maximum devices reached and no more changes allowed for the month. I have stopped cookies and cache being cleared from the following sites / urls: virginmedia.comvirgintvgo.virginmedia.comspark-prod-g...
Hi, I have the TV GO app on my laptop and it works fine until I connect to my tv using HDMI l. The picture and audio stutter and freeze as soon as I try and use the app when connected to the TV with HDMI.
Can you reset my devices? Same problem. Every time I log on from PC it says it's a new device and I have to register it again. Now it has locked me out till May 17th.
