TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go management

Did you ever manage to get thsi working  - i used this web page from my pc for years   - ditched my mobile a while back  and managing it from the box is a pain . Has it been  killed off  ?

Re: VM TV Go App Issue - Service not available

Hi all, I have the same issue, when trying to log in to my account on the App on an Android device. Tried a factory reset & delete / reinstall the VM TV go app same issue. Any resolution to this please ? The app works find on IOS just not my Android ...

WhatsApp Image 2024-06-05 at 20.22.43.jpg

Tv go. Not available

My iPhone iPad and laptop won’t let me watch certain channels saying Not available sorry we can’t play this at the moment-1100

Logging in to Sky Sports Player

Is anyone else having problems logging in today?I am watching the Monaco Grand Prix on my TV and wanted to watch the Championship Play Off Final on Sky Sports by streaming it on my laptop. But I cannot log in using my VM account details.I changed my ...


3rd June I tried to watch the England football match which was on Channel 4HD. TV GO showed the Channel but failed to connect saying there was a WIFI problem even though all other channels connected without a problem.ITV 4 (Not HD) does not appear in...

Brainmac by Tuning in
  • 4 replies
  • 0 kudos

Resolved! 4003 message

Hi When watching live TV on the virgin go app on my chromebook it stops after a couple of minutes saying the following Sorry - we can't watch this at the moment 4003.Why? What causes this?

TV Go mobile

Why when I try to play one of my shows using TV Go do they all say "TV ONLY" and won't let me watch on my mobile?


When i try to watch a sports channel on my PC i can watch it for a few minutes and then it just stops and i get a blank black page and it says (Sorry-we can't play this at the moment 3015) this is happening all the time now, this has been happening f...

Steve721 by On our wavelength
  • 18 replies
  • 1 kudos