TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 168 replies
  • 1 kudos

Tv go app

Has anyone managed to login to the virgin tv go app? Doesn’t seem to recognise my valid login details for my virgin media account. Forum is full of people having the same problem but no solution given by virgin media.

Kimjo123 by Joining in
  • 1 replies
  • 0 kudos

Login problems for Virgin TVgo

Been on virgin media for a week now which is working fine. My login details won’t work on TVgo app but will work on Sky Sports app and virgin media app. I’ve tried various devices including laptops, tablets and other mobile phones and get the same re...

Marsole by Joining in
  • 3 replies
  • 0 kudos

Can’t download on virgin go app

I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable. I have been trying for several days on both my iPad and iPhone. I can steam fine and broadband is working fine so a...

Tv Go A

A week ago I updated from TiVo to 360. I’ve removed the TV control app and installed the Tv Go app on one devise, my iPhone. I’m logged into the app but there is no option to record or  down load anything. There is no option to use the app as a remot...

Cannot play Eurosport live on virgin tv go

I have a MacBook Air 2020 and subscribe to Eurosport as part of my Virgin TV packagewhen I came to watch it today on my MacBook Air using virgin tv go it takes me to the channels but will not play live coverage - the screen is frozen on both channels

Pam49 by On our wavelength
  • 2 replies
  • 0 kudos

Cannot download TVGo content

I’m having the same problem as others where I cannot download content on the TVGo app. It is either unavailable or download is failing. I haven’t found an answer on here yet.App is all up to date, have uninstalled/reinstalled and have no problems wit...

Virgin TV Go app is next to useless!

Once again the App, despite listing all my recorded shows tells me my iPad needs to be on the same network. It is on the same network. It worked ok a couple of days ago.When I go into diagnostics it shows: CPE IP Unknown.This has become a very frustr...