Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices are either android 13 or 14. Have tried on different ...
When I try to watch 5USA on the app its all old game shows and there is a logo in the top left corner that looks very much like Challange TV. I've seen this issue in the past but not for a long time where a channel isn't actually the channel it shoul...
When I try on the app or website I get this error messageAccess DeniedYou don't have permission to access "http://accounts.id.bskyb.com/sign-in/error?" on this server.Reference #18.657dd58.1725720691.b630508https://errors.edgesuite.net/18.657dd58.172...
Hi guysI have to email addresses with Virgin, and I’ve been trying one of them to sign in for TVGo, but it just won’t work, getting very frustrated.please help many thanks
When I try to sign in to Sky Sports using my Virgin sign it, it shows the following message:Sorry, something's gone wrongAs there may be a problem with your device's settings, we aren't able to let it sign in to My Virgin Media for security reasons T...
I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable. I have been trying for several days on both my iPad and iPhone. I can steam fine and broadband is working fine so...
I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account.Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this s...
Hi, recently changed my account back to V6 from the dreadful 360, since then I am unable to connect to the TV GO app on any of my previously already registered devices (my phone or laptop). This same thing happened previously when I originally "upgra...
Hi,I am trying to watch a programme on the TV Go app, in my house. When I select this particular programme, it states that I need to subscribe and then activate. The programme is on Quest Red. What is it that I need to subscribe to? I am able to ...
I have recently upgraded my services and now have a stream box. I have downloaded the TV Control app and once I input my log in details it gives me an error message that reads “No valid Tv control account found”. I have updated both my phone and stre...
