Funny how you just know something is never ever going to be straightforward, and before it’s even started, you are hurtling into the abyss of incompetence (theirs) and stress and inconvenience (yours). You just KNOW.The switchover landline day arriv...
For the past couple of months, I've been receiving unwanted calls, where the number keeps changing and blocking them is becoming difficult. I wanted to change my landline number so I stop receiving them.
My mum's account has been suspended although the direct debit was paid on 26 June. I've been on her online vm account to check and then proceeded to the make payment option (just to check) where the outstanding balance is 0.00.She's 86, lives alone a...
My elderly parents have been without a landline since last Wednesday. There is no known fault in the area. They are both very frail, one has terminal cancer and is on palliative care at home and the other has Alzheimer's. I have POA for both which yo...
Are some standalone caller display battery powered units not compatible with the new hub landline phone service ?Mine has stopped working and now seems to be blocking all calls from going through it to the phone. It is a very old BT Caller Display 20...
After giving up on Virgin Media recently, I received a call out of the blue which was apparently from a special team dealing with problems changeovers.I agreed that i would be happy for you to get my service back up and running and agreed to an engin...
Hi.I have had a new Virgin Router with 2 Voip connections installed for some months. Phone calls out and in work fine, but I recently noticed I am unable tp respond to menu options using the phones keypad.Is there anything I need to change on my Pana...
I don't use my landline service often, but I went to use it the other day and found there was no dial tone. Ran through the online checks, and didn't find any problems. Online troubleshooter was worse than useless so called up to get some assistance....
I see there are quite a few messages regarding people’s landlines but thought I’d add to it in case virgin themselves can answer personally. Our land line is dead. I received the new hub yesterday which I have installed but there was nothing for the ...
On 23rd May my landline phone was transferred to the Fibre network so I inserted the adapter that I had been sent and 2 hours later all was working. When I received my June bill there was a £14.00 charge shown as Package Changes.I phoned Billing Dept...
