POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
my mobile data isn't working
HELP. About a week ago we started experiencing issues with the wifi around the house, the connection is absolutely terrible or non existent on all the devices connected through the wifi, those connected through cables are absolutely fine though. I m...
Following outage on 4/5 March I have no 5.0GHz signal from my Hub 5 - any ideas
Hi. Our wifi pod has started making a loud humming noise & feels very warm to the touch. Assume this isn’t normal. Can they be replaced?
Hub 4 - 2 x Wi-Fi pods. The pods will not connect to the router. Customer services no help at all. Can someone please help
Hi there. I recently had an older style router with 3 wifi pods connected. Yesterday an engineer came and fitted a new router and told me the wifi pods would connect within a few hours. It’s now the following day and I am still seeing the flashing wh...
HiI got virgin 1Gb internet with hub 5 when i saw the advertising about the wifi guarantee. I got the internet over a month ago and was advised that at the time that the pods would be sent within 14 days but nothing came. I have spoken to virgin medi...
Our broadband and internet still isn’t working. Despite app saying “all looks good in your area” and resetting hub. Anyone else still having issues? We’re in central Manchester
Hey Just wondered if the VM connect app works for Business broadband? I'm trying to setup up some WiFi pods to ensure a connection to my WiFi cameras and I can't seem to get it to find my new modem...any help appreciated!
I’ve tried to order the wifi pod through the connect app but never get the option despite some rooms having poor service or none at all. I was initially going to leave virgin due to poor internet and high costs, I was assured by the retentions team t...
