Recent DiscussionsSuper Hubs Hello! I was wondering if someone could tell me whether or not VM allowed free replacement upgrades of the Super Hubs? I’m still on Hub 3. 500Mbps dropping G'day I recently upgraded to 500Mbps and all was fine. Noticing some slowdowns, I ran SpeedTest and it reported wired connection speeds of around 140Mbps. My Virgin router is in modem mode a...VM Connect app reset I've just moved house. I moved my router to my new home so everything looks the same to my devices. I have the VM Connect app on my phone with all the readings of my old home on it but I want to remo...Hub 5 dropping signal Hi, Had the 1gig service for a couple of months now and it was okay for a few weeks in the beginning, but since then it will drop several times a day. We had an engineer out last Monday and he fixe...Intermittent Signal for 3 weeks Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on...SolvedNetwork Security Issue Hi, Is there a Virgin media employee I could talk to about a network security issue? Connection Issues I've had the same issues - everything dropping so no access to laptop, tv, phone etc. for over a week. I booked an engineer they checked it all. I was given a new hub, another booking, the engineer w...HUB 5 Losing Connection daily for hours I have 1gig broadband. I recently had a hub 5 installed due to the hub 4 losing speed (sometimes down to just 10%) and since the install have had the connection to the internet drop every day. This h...Errors shown on hub5 having problems today with network being slow / dropping out. The log file contains the following. Do i have a problem? Do I need an engineer call out? Nick 05-11-2025 20:53:44 notice GUI...Constant high packet loss, also none existent upload speeds. Had 3 engineers out. I'm getting constant packet loss, which I think is why my upload speed is none existent (1000/100 package) I work from home and need the upload just as much as I need the download. 3 engineers later...
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