Forum Discussion

Craigfriz's avatar
Craigfriz
Settling in
4 days ago

Red light on hub

I have a solid red light on my virgin media hub 3 for over 6 months. (The hub is over 8 years old I believe) I’ve also been having issues with my WiFi dropping on a regular basis. I have connected virgin media and I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. They sent me out a new power lead as they said this would resolve the issue, Unfortunately the red light is still coming up as a solid light light and the internet drips out on my devices from time to time. 

Help
Hub3
red light

7 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 days ago

    Do a pin-hole reset and if the red LED persists then the hub will be replaced. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        3 days ago

        The red LED on a Hub 3 is the overheating warning.  If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk.  If you wait here a day or two a VM Mod will pick this up and discuss with you directly.

  • Alby41's avatar
    Alby41
    Superfast
    3 days ago

    I believe VM are swapping H3s for H5s .. a straight swap .. I swapped mine and the difference is noticeable .. ring 150 after 0800 hrs .. you have had your moneys worth out of that H3 .. 8 yrs old .. 6 months iffy appearance .. good luck

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 days ago

      Hub 3 is still on the VM list of kit. They are used on Tiers up to 500 Mb.