Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Laptop won’t connect to internet

Work laptop been working fine for 2 years.All of a sudden, I can’t get any internet on it at all. It is connected to the router and I know the wifi / internet is working as it’s perfect on ps5, iPads, phones, partner laptop, tele etc. - I have checke...

Getting sick of packet loss.

Me again,Look, I can stand a drop in speed, I can even stand the firmware issues, but packet loss is driving me insane.It's been going on for a few weeks now, I got a text saying all is fixed, and it was!Then two days later it's back again.I was gett...

risc19 by Well-informed
  • 21 replies
  • 0 kudos

Why can I not have a hub 5?

I’ve had my hub 3 for quite a few years and recently it’s developed a fault where the Wi-Fi just randomly stops working. I’ve been through the reboot and reset the hub and the problem is still there.So this afternoon I decided to contact Virgin, on t...

ILuvNips by Rising star
  • 14 replies
  • 1 kudos

Register loss of broadband service

How on earth do you register the fact that you're having broadband issues?When in my account, I select service status and it tells me - We can't see any issues affecting - my post code. Select - Still having issues - Test you hub - Looks like there a...

Replacement hub not delivered - twice

Two weeks ago, I returned home to find that my internet was out. When I checked the router, I found that the power input was broken.I contacted customer service on Friday 15 September and was told I needed to purchase a new router, which I did.I rece...

DGBDJT by Joining in
  • 2 replies
  • 0 kudos

Repeated Broadband outages - 17 times since April

I am at a total loss as where to go next! our VM Services have until recently always been really stable - but since April 2023 and the upload speed upgrade they have been atrocious - constantly down - not a week goes by when there is a broadband or T...

gazthomas by On our wavelength
  • 16 replies
  • 0 kudos

Incorrect complaint resolved email

I phoned yesterday with a complaint about my Wifi not working in most of the rooms in my house i.e. it only works well within the same room as the box. I asked how this could be fixed and confirmed I am not willing to pay anymore money, I just want t...

New Hub

Having had the old white hub since the Dawn of time, email received re new Hub 4.Email states you are entitled if you receive the email, however cannot order said item.Any ideas ?

Ade2 by Tuning in
  • 3 replies
  • 0 kudos

M250 broadband

Just signed up to this service and it's absolutely awful, I use a wired connection to a Blu-ray player and watch Netflix through this. I can't even watch one film without this losing connection what an absolute waste of money