Recent DiscussionsToo Many Disconnections! Back again, in desperation! I've been having problems for months, but in the last few weeks it has become progressively worse. After an engineer visit new Hub 5 and (apparently!) a new connection at...No internet and intermittent internet since 13 November Since 13 November I have had either no internet or intermittent internet. First outage on 13 November following a storm resulted in 3 new hubs, 3 ONU boxes, 5 engineers to confirm a network issue. In...Remote Reboot/Restart of Hub Hi, I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RES...Connection dropping intermittingly Good afternoon! For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am...2.4g wifi keeps dropping off As per title. Have a hub5, and has been working OK up until a few weeks ago, when the 2.4g signal dissapeared. 5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and...Hub 5 (6months old or so) 2.4gHz WiFi stops My recent (2025) Hub works fine for lengthy periods, then the 2.4gHz wifi stops. Power-cycle the hub and it works normally again. I've seen other users on here with the identical issue, so I know I'...Does my Virgin Media Hub 5 support ipv6? Does my Virgin Media Hub 5 support IPv6? I see on the website it is supporting Wifi 6. I am assuming this is the same thing. If it does how do I get this turned on? Hub 6 no internet connection We have just moved into a new apartment and had a technician out to install the Wi-Fi router on Tuesday this week. There was already an existing connection point which he tested and confirmed was go...Rebooted hub high ping and buffering Hi, Moved router from top shelf to bottom shelve of cabinet, rebooted as had to feed in the cables but since rebooting, experiencing high pings and some buffering, are you able to check everything i...Regularly have to reboot Hub 3 Every few months, I have to reboot my Hub 3, then my WiFi pods disconnect and refuse to reconnect. I end up swapping them around because when setting them up, you have to assign them a location, even...
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