Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
hub 4 flashing yellow light, no known faults in area, please help
Hi. My hub4 has started flashing yellow and i'm not able to connect to the internet any more. Please could you help with next steps ? i have checked for known issues in the area and none have come up. Thankyou !
Constant drop outs
Hi, for the last month or so I've been having constant disconnects from the internet and it's gotten unbearable. I've tested without my router in modem mode, with my superhub (using only the superhub), contacted support by phone who sent me a wifi ex...
VM Connect app showing a laptop device as a TV Box
Decided to try out the VM Connect app, seems to have potential but when I was looking at the Virgin media devices that are connect to the hub, I noticed it said I have a Virgin TV Box connected. After some investigation, I found out that the mac addr...
New 1 gig customer, spent a full working day trying to get pods and going nowhere
Hello Virgin MediaI have tried to use your whatsapp service since 17/01/24. As its one week later I should have been able to order 2 pods.I have spent a full working day on your whatsapp chat trying to order a pod and was assured that a black one to ...
Apple Kit Not Connecting to SH5 Using WPA3
Hi all - I hope that you're well.In short, I can't get my iPhone (iOS17.0.3) or iMac (13.4.1) to connect to my recently installed SH5 using WPA3 but WPA2 works fine.I've searched the forum for WPA3 related posts and there was a rash of them earlier i...
Additional WiFi Pod
Requested another WiFi Pod on two separate occasions now. After chatting to someone on the webchat I was told the first order never went through for some reason, so a new order was raised and I was told the Pod would be delivered today 25th. I was to...
Outage
I got a text earlier today to alert me of a service outage in my area.I then got an update to advise me that VM were fixing the issue.I then got a text to let me know all was sorted. Sadly this is NOT the case as even though I have restarted both my...
Hub 5 lost password
When I received my “Hub 5” I changed the settings and changed the password. No issues until today and when I attempted to Log into the “Hub 5” I was directed to 192.168.01.1/common/first-install-wizard.html Selected “English” Welcome - please sign i...
Resolved! Socket
Hello,I am planning on setting up Wifi for my flat but my socket is not the right one. What do I do about this?Thanks,Calvin
Resolved! Red light on Router
We have been having problems with our wifi disconnecting intermittently for the last 2 to 3 months now. The router has a solid red light instead of a white one which it used to have. All our devices disconnect from the wifi several times a day irrele...
