Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ongoing intermittent connectivity issues since November
Hello,Decided to try and post here as my experience with using the phone support has been less than stellar. Since late November I've been having issues with intermittent loss of connectivity. This occus several times in a day where I completely lose...
Intermittent frequent ping spikes, rare packet loss and high Post-RS errors
Hi all, hoping to resolve the connection issues that I have experienced since around May/June last year. I've already had 3 technicians come out on 2 separate occasions to investigate and they recommended that I come here. They suspect I need a netwo...
Red light on router
Hi I spoke to vm customer service but I don't agree with the results. I have a solid red light on my hub 3.0 which is usually white, it is rather warm to touch. I have did all the usually things like a full reset, turned on and off at wall, check st...
Solid red light on Hub 3 after power cut
This doesn’t feel quite the same as the other “red light” posts so I will ask.we had a power cut that lasted about a minute. Before that, everything was fine.Since the power came back, this is what happens when I turn on the hub.- solid red light for...
Super hub 2, no ethernet and wifi flaky
Hi,Internet has been slow for a couple of days, particularly adely before connecting to a site but now the ethernet has stopped completely. I use a desktop for work so this is a real problem! I'm trying to work on a tablet but it's not great. The wi...
Resolved! Intermittent internet dropouts
Since I got Virgin broadband last September, I have had intermittent broadband and intermittent connectivity in areas around the house. I’ll be in the middle of the call and suddenly my computer or my phone or tablet says that I have no internet. It ...
Gig1 Speeds.. Technically not possible?
Hi all.Elements of my point have probably been mentioned before and I have done a search but there is conflicting informationI have recently moved and my previous address had Full Fibre to the premises, I was getting 1gig up and 1 gig down. When mov...
Red light on hub
There is a red light on our hub. I have tried turning it on and off and a pin hole reset. Is there anything else I can do to rectify this?Thanks very much.
I changed my Hub 3 SSID for security now two Samsung devices won't connect
Hi allI'm new here and following an issue I had yesterday (separate post) regarding someone nicking my WiFi to watch Netflix, funded by me, I have been looking at how to improve security on my home network.One of the pieces of advice I discovered on ...
Resolved! WiFi Calling Not Working
I have a Galaxy S22 with SIM only contract, I have enabled WiFi Calling on my phone in settings but it does not work. Any ideas how to fix?
