Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi pod not delivered
HiAfter messaging with customer support I was told I qualified for a WiFi pod to solve a dead zone in my house and it would be delivered by Yodel.However I have heard nothing from Yodel or had any confirmation for Virgin media.How can I check if the ...
Hub 3 - Constant red light + no connection.
Hi there,Connection went off around 7pm today.Hub has been showing a constant red light ever since.I’ve done all the tests recommended in forum searches:*Unplugged Ethernet cables in all instances.*Checked and secured all cable points, including at s...
WiFi Blackspot in study, pod fair signal
Hi I’ve got a WiFi blackspot/slow speed in the study which is not ideal - it’s the worst signal in the house. I’m achieving download speeds of 8mbps and upload of 1mbps according to the connect app. The WiFi printer often isn’t connected due to the s...
WiFi pod will not connect to hub
I have had a new WiFi pod delivered last week and it will not connect to my hub 3 no matter what I do. I have been on the phone and on chat to CS with no resolution at alli Have a previous hub which is connected and working fine , we had a technician...
Business address to resident address
Hi, I recently moved to a new flat where it is previously a business property that is now divided into 4 new flats. Besides of the 4 new flats, within the same building there are three more flats on the first floor which is originally there for years...
VM Connect App: Inactive or Closed
I recently moved house (and arranged to transfer my broadband services via the "moving home" service on the online portal). When the engineer installed broadband at the new property he said that we should use the VM Connect App to check wifi speeds a...
Internet connection consistently dropping
For approx 6 months my internet connection is been poor at best, I have recently contacted virgin media via phone line and they have performed a 24 hour test and determined nothing is wrong. However the light on my hub is red at all times they stated...
WiFi drop out & Solid red light on Hub
Good evening,we are receiving drop out on our WiFi and have noticed a solid red light on my Hub 3, I’ve disconnected the power allowed Hub to cool down and rebooted, the WiFi comes back on but will drop out again and the red light won’t go back to wh...
VPN Hub 3 issue
Hi,On all my devices my vpn stopped working today I have never had an issue before.It connects but get no internet connection error and nothing will load or play.Its not my IPVanish account as I’ve tried a friends account and does not work so I logge...
