Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Broadband cable into house on top of soil needs removing
Hi the wire going into the house is just laying on top of the soil. It also goes through a wall on the edge of the property which is going to be knocked down soon. Can someone arrange to get this wire removed please? Thanks
Creating an Access Point in conjunction with the 5x Router
In lieu of trying to get Wifi pods from VM, and a suggestion by another poster, I may look in to creating a wifi/lan access point in our rear bedroom. Is it as simple as getting a router (such as https://www.asus.com/uk/networking-iot-servers/wifi-ro...
Internet connection keeps dropping
For the last couple of weeks we’ve had intermittent problems with the Internet connection dropping. This afternoon is a case in point.Internet connection lost 6 times in a little over 2.5 hours. 4 of these were for less than a minute, but two were fo...
Is there anyway to stop repeated long updates on hub?
This is so frustrating and has been happening for 4 or 5 months now.... Is there anyway to either stop these updates (green lights are showing and the arrows flashing). I'm meant to be working from home today but I've had no Internet since 11ish, rou...
Unable to set up the WiFi in our new home as there's already an active account
We have just moved into our first home 2 weeks ago and have been without WiFi this whole time.Virgin Media told me, after I placed an order that, my address is already active and looks like I'm not the service owner. So I cannot get my wifi unless th...
Hub Manager
Why do I keep getting a white screen when I attempt to log into the Hub Manager on Hub 4 using 192,168,0,1, I get a login screen and then once I enter my password I get a fixed white screen, the only way to attempt login again is to reset the hub whi...
Resolved! what is the latest hub 3 firmware?
9.1.2208.100 - is this the latest firmware?
Unbelievably frustrating process to order Wifi Pods
Had bad signal in the house for a long time, but recently had to move home office so it became a problem.Contacted Virgin by phone to attempt to order Wifi pods.TLDR, I don't think they are actually placing orders, I am being lied to, ignored, cut of...
Multiple issues - Hub not found, Broadband constantly dropped
HelloI recently switched to VM as my old provider, Upp, was sold to them. I had the service (full fibre ) setup a couple of weeks ago and the last few days the hub has been constantly disconnecting (red flashing light). This is especially annoying as...
No WiFi and ethernet connection
I've recently started having trouble with my Hub 3 router. Had it set up for about three months now with no issues until last week and I have tried multiple solutions with no success. Firstly, no devices are recognising an ethernet connection from th...
