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Sky sports pixelation issue

Mech45
Tuning in

a month ago

Hi

Just after some help 

My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok 

Any help or advice would be appreciated 

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14 REPLIES 14

newapollo
Very Insightful Person
Very Insightful Person

a month ago

Which Sky Sport channel and is it SD, HD, or UHD?

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Mech45
Tuning in
In response to newapollo

a month ago

It was SD but I was talking to VM chat and they advised I update to hd which is better but picture is still a little blurred 

I'm thinking I need an engineer

I have just bought a new TV 65 inch so appreciate needing hd but even now with hd it's not great

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japitts
Very Insightful Person
Very Insightful Person

a month ago

Depends what issue it is you have. And which channel(s) are affected - there's 11 Sky Sports channels, all with SD & HD versions.

Pixellation is a signal fault, but trying to view SD channels (480/576) on a UHD (2160) screen is never going to end well. Perhaps post a picture of the problem you have, to this forum thread.

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Mech45
Tuning in
In response to japitts

a month ago

thanks for the reply I spoke with VM last night and they advised HD  will sort it 

There is a fault in my area but it's something to do with itv menu  so not sure it would effect sports channel as all other channels seem ok

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Carley_S
Forum Team
Forum Team
In response to Mech45

4 weeks ago

Hi @Mech45 

Welcome back to the community forums 

Sorry to hear of your picture issues with the Sky Sports channels. 
I'm presuming your 65inch new TV is all signing and dancing? There is a limit to upscaling which is what the TV will do to make the picture fit the full screen, which can cause some blurriness. 

 

Is your TV set top automatic upscaling on the resolution? 
Any issues at all on other HD channels such as BBC or TNT sports (if you have it)?

Here to help 🙂
Virgin Media Forums Agent
Carley
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Mech45
Tuning in
In response to Carley_S

4 weeks ago

Hi no issues with other channels just sky sports 

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Joseph_B
Forum Team
Forum Team
In response to Mech45

3 weeks ago

Hey @Mech45,

Thanks for getting back to us, with this can you confirm have you spoken to Sky at all with regards to this?

joe

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Mech45
Tuning in
In response to Joseph_B

3 weeks ago

No how can I speak to sky when I am a virgin media customer 

Surely that's virgin media's job to do that 

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Alex_RM
Forum Team
Forum Team
In response to Mech45

2 weeks ago

Morning Mech45,

Are you able to confirm what resolution your Virgin box is broadcasting at? 

To do this press the 'home' button on the remote
Next go to 'Help and Settings'
Then 'Settings'
Select 'Video Output'
It's the number next to Video Output Format.

Alex_Rm

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