Virgin go

[archiehunter]

Trying to use Virgin Go on a new laptop running on Windows 11. Can get sound but no video. Virgin Go ok on other devices. 

Sky Sports is ok on new laptop as well .

Is there a general issue?

[archiehunter]

Hi - still getting this problem today. Is there any additional software I need to load to my new laptop. Sky Sports is working ok via the separate Sky logon

[Daniel_Et]

Hi @archiehunter, thank you for your posts.

We're sorry to hear about the problem you're having 😔

Just to confirm, are you accessing TV Go on your laptop via the app or a browser? 

Also, have you tried following all the advice provided in this thread here? 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[archiehunter]

Hi, sorry for delayed response. I got round the issue by installing Firefox and using that browser 

[Gareth_L]

Hello archiehunter.

Thanks for getting back to us, Better to be late than never, so they say?

Great news about Firefox and our app now working okay.

Whilst we have you on here. Is there anything else we may help you with?

Gareth_L