Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I get a black screen trying to connect to Netflix. Yesterday, I manged to get beyond the black screen and had the error message TVQ-RNV-100 googling that said it could not connect to the network. Amazon Prime worked ok. I gave up yestertday because t...
Not a huge problem but I would like the option to turn off the beeping sound when navigating the menu etc on my V6 box using the remote control. Is this possible? How? Thanks
Having an issue when I switch Virgin TV box on that I have a snowy picture and crackling sound.Replaced all HDMI cables, also changed which port the Virgin goes into TV in case issue was with the TV ports.Have not added any new hardware to TV, sound ...
About a month ago now I ordered a new V6 remote through the website help and it arrived free of charge.Unfortunately it seems to be a completely dead remote as I have used the batteries supplied and some new I have and it is doing nothing not even li...
Why was the scheduled live match not shown on Ultimate tonight PSG v BarcelonaRecorded but it was just 2 hrs of trailers and ads, no live game!Have a series link but as the games are spread across TNT1 & TNT 2 (and Ultimate) I have to select all chan...
We had this last season for several weeks on BT Sport's 531 until enough people complained as seemed to be region specific.Anyone else with the same issue?
HiJust after some help My sky sports channel has a really poor picture very grainy and pixelated all other channels seem ok Any help or advice would be appreciated
I called 2 days ago to request a technician's visit due to problems which can't be solved by rebooting etc. I haven't heard anything back. The problems are 1) unable to playback recorded programs due to constant "stuttering" the same happens when I p...
'The Regime' is advertised as being on Sky Atlantic i.e. not on Virgin. However, it shows up on Sky showcase and is front page news on TV Go. Does this happen with many shows?
I have Virgin 50 me broad band which is still under contract, if I add a TIVO will it break breach contract?
