on 19-05-2023 14:37
Hi, my service has been mostly decent since signing up, but been having some intermittent disconnections.
is anyone able to look at our logs for a pattern or run a test to see if there are any problems on the line that flare up please?
on 20-05-2023 14:19
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-05-2023 15:32
Hi @bethcat
Welcome to the community forums.
Sorry to hear you're having intermittent disconnections. I have checked the systems at this side and cannot see any issues with your hub specifications or any area concerns that might be causing this.
Do you have issues with your wired devices or is it just over the WiFi that you notice disconnecting from the network?
on 14-06-2023 08:03
So sorry I didn’t come back to this. It happened again last night. (It was at some point from around 8.45 to 9 or so last night) It’s all devices - because the router loses connection from whatever it connects to out there.
on 14-06-2023 09:17
on 14-06-2023 09:19
on 16-06-2023 09:59
Thank you for that. To confirm, are the disconnects happening at the same time each day or different?
^Martin
on 17-06-2023 09:44
I’d say different, though maybe leaning more towards evenings, but can be any time. Sometimes I don’t notice it for a week or 2. Then it’ll go down a few times in a week.
on 19-06-2023 17:04
on 19-06-2023 22:27
No. Though most of the outages are short enough (5 mins maybe 10 at a push) that by the time I’ve wrestled with bad mobile internet and made it there it’s often back. But even when it isn’t it still shows as no problems.