bethcat
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Re: Connection keeps going down
Hi, it has just gone down and come back again. there is clearly a recurring problem happening here and I’d like someone to look into it please? last time this happened it was a small fault on the network deemed too small to address until I raised a complaint. then it was great for a good while until recently. You should be able to see this on account history? thank you.188Views0likes0CommentsRe: Connection keeps going down
Hi, it happens with everything. When the disconnections happen the hub light changes, the phone goes dead too. It usually is white when everything is ok. When it’s down it’ll flash red. (At least I think it was flashing and not solid when I looked before) we do use an eero for WiFi but the router is not in modem mode. As far as the hub is concerned it’s just another connected Ethernet device. I can’t disconnect them because then I won’t have a good enough WiFi speed for working from home upstairs I’m afraid. But I’m fairly confident the problem isn’t with them. I don’t know if it’s been more stable the last few days?474Views0likes3CommentsRe: Connection keeps going down
There are no faults in the area, when it goes down even if I can use my mobile data (signal is awful here) the website says there are no faults, and it blames my internal gear (which can’t be right as it is losing connection to the outside world from the router). should I raise a complaint then if it keeps happening?548Views0likes5CommentsConnection keeps going down
Hi, over the last couple of weeks- our connection keeps going down. It goes down for 5 or 10 minutes at a time. please could someone look into this? The last time it happened like this - it got more and more regular and took a lot of escalation as it was a fault on the network802Views0likes14Comments