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Faulty phone line

My home phone line has stopped working. I've checked using another phone to confirm it's the Virgin line not my equipment. I've have been unable to find any other suitable way to contact Virgin to report this, so can someone please get back to me asa...

Burtona by • Joining in
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  • 8 replies
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Resolved! Broken home phone line

Good evening,We have had nothing come through on our phone line for about a month now.Thought the phones might be faulty but the new ones we have just installed are doing the same thing.Checked all the cables inside and out all looking fine.Can someo...

Landline

I have had no landline since the end of March 2023. I was unable to get through on the phone to book an engineer appointment at the time, but Virgin said they would send me a new hub which apparently I require. This never arrived and I subsequently h...

Soozineh by • Joining in
  • 262 Views
  • 3 replies
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Resolved! Phone switch-over?

Hi,Please can someone advise?Is there a way to check VM landline switch over dates? My landline has stopped working, but I cannot recall/ find any correspondence giving a switch over date. Thank you

ATAY by • Joining in
  • 661 Views
  • 8 replies
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Resolved! Loss of caller ID and 1471

Ever since I had to change to the new fibre hub about 2 months ago, I lost caller ID and sporadic loss of 1471  which is giving me the following message'sorry the last incoming call history doesn't exist'????I had put off calling Virgin about this du...

Disable 1571 on landline urgently

I need my 1571 landline service turned off along with any call forwarding and call barring that may be active. This is a new account, and I need this line clear for my work. Many thanks Sue 

Susisu71 by • Joining in
  • 305 Views
  • 4 replies
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Landline - engaged tone

i have plugged my phone into my hub as directed. the phone rings for an incoming call, but when i answer i get an engaged tone. Same when i ring out. it rings but when the other person answers it’s just an engaged tone. i’ve tried all the guidance an...

LynnT7 by • Joining in
  • 756 Views
  • 10 replies
  • 0 kudos

Mobile calls very quiet on Home phone

We’ve got the free mobile calls option on our Home Phone but the call volume is very low.We have to switch the  phone over to loudspeaker and hold the phone to our ear to hear the call.   Dial tone is nice and strong. Land line calls are better.We’ve...

Phil1955 by • Joining in
  • 323 Views
  • 5 replies
  • 0 kudos

Phone switchover early?

Hi,What's the chances of getting there phone switchover done sooner? I think I was told it would happen in January but I'm currently doing some building work which requires moving the phone jack. I'd prefer not to have to do this if in a few months i...

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