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Help with your Virgin Phone line
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Block OUTGOING premium calls ?

Hi... Is there a way to  stop OUTGOING calls to premium rate  numbers from our landline ? ,,, someone in our house is calling directory enquiries 118500      and last call racked up over £28  !!

another fibre phone problem

Like many others we have been requested to book an engineer for the change to fibre phone, seemingly we need a new hub as ours has no phone line connection and also we have three phones in various parts of the house. We are in our late 70's and my wi...

Landline not working

No dial tone and incoming calls don’t work. Service Status says phone is working although I haven’t been updated via text. Tried to report via website but all the links go round in circles and don’t actually allow me to report a fault 

pg1811 by Joining in
  • 6 replies
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Landline not working in wall socket or hub

Dear VM,My landline phone has been not working for many weeks now, and every time I phone VM I get sent round in circles with people telling me there may be a problem in my area, but weeks and weeks have passed with no improvement.There is no phone l...

Landline not working

Tried to ring 150. No dialling tone. Tried ringing in from a mobile says user busy. Any clues? Checked us things from previous posts

IGP by Joining in
  • 52 replies
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Resolved! Voicemail - turn off

HiHow do I turn off the voicemail that is linked to my landline?  We have our own answer machine (so we can screen calls) so don't want the VM one as well.ThanksAlan

Madal by Joining in
  • 1 replies
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No phone again

For the third time in just one week the phone line is dead again, service is totally unacceptable. I am now starting to get seriously annoyed with Virgin, provide the service we pay for or will go to an alternative provider. Constant issues with the ...

TheGrims by Joining in
  • 1 replies
  • 0 kudos

Resolved! No incoming calls

My 86 year old mums home phone is not getting incoming calls. Can do outgoing calls and tv is ok. She has no broadband in property and landline is only connected to wall socket… she needs this for me to contact her.. any help please…

Blackst by Joining in
  • 4 replies
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No dial tone for over a week now even went out a purchased a new wires phone to try that in case the wireless one was the problem, of course I can't contact Virgin because  the land line doesn't work and the web site is next to useless

Hotrocks by Joining in
  • 7 replies
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Outside bell with TV 360

Recent switched to TV 360 where landline is connected to router previously connected to cable from road where an outside garden bell was connected with a double connection alongside phone and worked fine, since connected to router bell does not work,...

BillyJM by Joining in
  • 4 replies
  • 0 kudos