POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi EveryoneI was previously running my virgin hub 5 with deco M9’s as a mesh network. I had the VH set on modem mode, and everything was fine.I have just had my house re-wired with cat6 going to most rooms, so I want to take advantage of that. So my ...
Hello I have the hub 5 but I am unable to connect one end to the splitter to the box on the wall. The box on the wall has a square fitting and the splitter is a circular shape.
Hello we upgraded our package and am supposed to delivered. But they have not arrived yet and going away soon.
How do i contact Virgin if the internet goes down and my landline,i only have a pay as you go and its not with virgin and cant ring 150 it went down the other day and i was left without a phone
Hello,I have recently applied for a house through a letting agency and have pre ordered one of your premium bundles to be self installed on the 31st August however the WiFi that is already in the house has been cut off and we aren’t sure why as I don...
Hi,I have had this issue from 29th June of numerous of disruption of service and I had called your technical support team absolutely helpless and useless especially language barrier on top. I have tried to book an engineer technical dept are indeinab...
Hub has Red light on, its warm but well ventilated. Its been like this for 3 weeks now. I hope i get more joy on here than the phone route
As per title, since switching to VM I've been having constant ping spikes and packet loss waves (on the equipment connected via cable).I.e. last 3 days 09/08/2023 10:45:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;C...
We have 2 wifi pods that are no longer working. Rebooted router and moved pods to same room as router but both continue to flash white. Please help
Rebooted several times, confirmed all cables connected, no success.
